Production Support Cloud Engineer

Khonology is a digital services company focused on software development, Application Support, data analytics and engineering.

We are looking for two Production Support Cloud Engineers to ensure the stability, performance, and operational continuity of a platform and its hosted workloads during the November – January period, coinciding with the year-end change freeze and early-year restart window.

The platform is an internal developer platform designed to accelerate secure, compliant, and scalable application delivery on AWS. It provides teams with self-service onboarding, reusable golden paths, runtime patterns, and built-in FinOps and observability guardrails.

Key Responsibilities

Provide L2/L3 production support for platform components running on Amazon EKS, RDS, Lambda, S3, and CloudFlare.

Monitor workloads, troubleshoot incidents, and coordinate resolution with platform and development teams.

Manage and triage service requests, incident queues, and change controls within ITSM workflows.

Maintain operational dashboards and Grafana/CloudWatch alerts, ensuring uptime and SLO compliance.

Execute post-incident root cause analyses (RCAs) and document permanent fixes in runbooks.

Support deployment automation and GitOps processes (Argo CD, GitHub Actions, Helm).

Validate compliance of services with security, reliability, and cost optimisation standards.

Collaborate with Platform engineers to automate recurring tasks and improve operational efficiency.

Ensure backup verification, log retention, and audit readiness for all managed components.

Required Skills & Experience

3–5 years of production support or site reliability experience in cloud-native environments.

Solid understanding of AWS EKS, RDS, CloudWatch, IAM, S3, and Lambda.

Experience with Kubernetes, Helm, GitOps, and CI/CD pipelines.

Competence in Typescript, Python, Bash, or Go scripting for automation.

Familiarity with Grafana, Prometheus, Loki, and incident management practices (ITIL).

Strong communication skills and ability to collaborate across platforms, security, and development teams.

Required Skills & Experience